Data Protection & Privacy

User Data Deletion Instructions

Instructions on how users can request the deletion of their personal data from SOMA Agency products, applications, and services.

Đọc bản Tiếng Việt

Effective date: March 1, 2026

SOMA Agency values your privacy and data autonomy. In accordance with the Meta (Facebook) Platform Terms, Google API Services User Data Policy, applicable privacy regulations, and our internal data protection standards, users have the right to request the permanent deletion of their personal data, account information, and access credentials from our systems.

This document describes how you can request data deletion and what happens during the process.

1. Products and services covered

These instructions apply to all applications, browser extensions, community tools, customer portals, and web services operated by SOMA Agency, including:

  • SOMA Connect and affiliated marketing analytics platforms;
  • RefineIQ, Extra Gun Powder, Sphere Force, and other SOMA tools;
  • Web forms, consultation requests, and customer contact systems on somaagency.vn;
  • Any third-party platform integrations (such as Facebook Login, Meta Graph API, Google OAuth, and related marketing APIs) connected to SOMA Agency apps.

2. How to request data deletion (via Email)

To request the deletion of your personal data, send an email to our dedicated data privacy and support team.

  • Recipient: [email protected]
  • Subject line: [Data Deletion Request] - Your Name / Account or App Name

Information to include in your email

To help us locate your records quickly and securely, please include the following details in your email:

  1. Full Name: Your full legal name or organization contact name.
  2. Registered Email Address / Phone Number: The email address or telephone number associated with your account or previous correspondence.
  3. Application or Service Name: The specific SOMA application, platform, or service you accessed (for example: SOMA Connect, website contact form, community tools, etc.).
  4. Platform User ID / Facebook User ID (if applicable): If your request involves an application connected through Facebook Login or Meta APIs, please provide your Facebook User ID or profile URL.
  5. Scope of Deletion: Indicate whether you wish to delete all stored data and account records permanently, or specify particular datasets to remove.

3. Processing timeline and SLA (5 to 7 business days)

We follow a structured timeline to handle every deletion request:

  1. Acknowledgment (24 to 48 hours): Our support team will confirm receipt of your email within 24 to 48 business hours. If additional identity verification is needed to protect your account against unauthorized deletion, we will request clarification at this stage.
  2. Verification and Execution: Once your identity is confirmed, our engineering and operations team immediately schedules the removal of your records across production databases, backups, caches, and connected service environments.
  3. Completion (5 to 7 business days): The entire data deletion process is completed within 5 to 7 business days from receipt of your verified request.
  4. Confirmation: As soon as the data is permanently erased, we will send a confirmation email back to your email address stating that your data has been successfully deleted.

4. Scope of data deleted

When a data deletion request is fulfilled, SOMA Agency permanently purges the following categories of information:

  • Profile and contact data: Full name, email address, phone number, company name, and job title.
  • Authentication and credentials: Account passwords, active session identifiers, API tokens, and third-party access tokens (including Meta OAuth and Google OAuth tokens).
  • Synchronized business metrics: Any marketing metrics, campaign details, or dashboard data associated with your user account.
  • Diagnostic and interaction logs: Operational events, system logs, and telemetry tied to your personal identity.

Note on statutory retention: In limited circumstances where statutory tax, accounting, or anti-fraud laws require the retention of specific transaction records, those records will be isolated, placed in restricted archival storage, and retained only for the legally mandated period. They will not be used for operational, analytics, or marketing purposes.

5. Self-service option: Revoking app permissions on third-party platforms

If you connected to a SOMA application using your Facebook or Google account, you can also revoke application permissions immediately through the platform’s security settings.

On Facebook (Meta)

  1. Open Facebook and navigate to Settings & Privacy > Settings.
  2. Select Apps and Websites from the left-hand navigation menu.
  3. Locate the SOMA application (for example, SOMA Connect).
  4. Click Remove to revoke permissions and disconnect the app.

On Google

  1. Go to your Google Account Security settings.
  2. Scroll to Third-party apps with account access and click Manage third-party access.
  3. Select the SOMA application from the list.
  4. Click Remove Access to revoke permissions.

Note: Revoking platform permissions disconnects future access. To ensure all historical data stored on SOMA servers is permanently deleted, please also send an email to [email protected] as described in Section 2.

6. Contact and support

If you have questions regarding these instructions or need assistance with your data deletion request, contact our team: